Privacy Policy
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We are extremely sensitive to your privacy and the confidentiality of your information.

Our Policy
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Thermea Spa Village Whitby Inc. endeavours to protect your personal information. This privacy policy informs you of our practices regarding the treatment of the information we collect from you online (e.g., through our websites).

If you have any questions about our privacy policies, please contact us at info@thermea.com.

By providing your personal information to Thermëa spa village, you signify your acceptance of the terms of use and agree that Thermëa spa village may collect, use, and disclose your personal information as described herein.

Information We Collect
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When you place an order or visit our websites, as applicable, we may ask you to enter your name, email address, mailing address, telephone number, credit card information, or other details to enhance your experience. When you visit our websites, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our websites, and information about how you interact with our websites.

How We Use Your Information
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We use the order information collected to communicate logistical matters of scheduling your appointments with us, respond to questions, comments, and other requests, screen our orders for potential risk or fraud, conduct internal research and development, improve our websites to better serve you, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Transmission of Information to Third Parties
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Thermëa spa village does not disclose your personal information to third parties without your consent, unless permitted or legally compelled to do so (by court testimony, interrogation, request for documents, subpoena, request for civil investigation or other similar proceeding pursuant to an order of a court of competent jurisdiction, or in order to comply with applicable conditions imposed by a government agency or other regulatory authority, or other legal obligations).

We may transfer personal information that we collect or that you provide as described in this policy to contractors, service providers, and other third parties we use to support our business (such as analytics and search engine providers that assist us with website improvement and optimization) and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy.

We may process, store, and transfer your personal information in and to a foreign country, with different privacy laws that may or may not be as comprehensive as Canadian law. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your personal information through the laws of the foreign country. Whenever we engage a service provider, we require that its privacy and security standards adhere to this policy and applicable Canadian privacy legislation.

Cookies, Pixels, and Similar Technologies
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We use technologies such as cookies and pixel tags to provide, improve, protect and promote our services. These cookies are used for a number of purposes when you interact with our website and services, as we have described below. Our website also uses cookies that track users behaviour across other websites and platforms.

Analytics

Purpose Cookies that help us understand how our websites are engaged with, such as usage statistics, in order to improve and customize our services.
Data elements Categories of data collected for these purposes include website usage data, number of visits, browser and/or device information, etc.
Third parties Third party analytics providers placing cookies on the website include Google and Hotjar.

General Marketing and Advertising

Purpose Cookies that are used to better understand the types of individuals who are interested in our products and services and how we can promote those services based on that information.
Data elements Categories of data collected for these purposes include browser information and advertisement conversion data.
Third parties Third party marketing and advertising providers placing cookies on the website include Adobe and Google.

Social Media Advertising

Purpose Cookies that are used to understand the effectiveness of our advertisements on social media services.
Data elements Categories of data collected for these purposes include social media account details, browser and/or device data, advertisement conversion data, website usage.
Third parties Third party social media providers placing cookies on the website include Facebook and Instagram.

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You may adjust your browser settings to refuse certain of these cookies. However, you may not be able to enjoy all of the features of our websites, if you choose to do so.

Security and Retention
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The security of your personally identifiable information is important to us and Thermëa spa village is committed to handling such information carefully.

We have taken reasonable administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control. We routinely use malware scanning. Your personal information is maintained on networks designed to be secure and is accessible only to a limited number of individuals who have special access rights to these systems and who are required to keep the information confidential. In addition, any sensitive or credit information you provide is encrypted using SSL technology.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our websites. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our websites.

Links
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Thermëa spa village has not reviewed all of the websites or links connected to its websites and is not responsible for the contents of any such connected website. The use of such a connected site is at the user’s own risk.

Data Retention
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Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.

Accessing and Correcting Your Personal Information
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It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes. By law you have the right to request access to and to correct the personal information that we hold about you.

We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

We will provide to your personal information, subject to exceptions set out in applicable privacy legislation. If you are concerned about our response or would like to correct the information provided, you may contact our Privacy Officer, Alexandre Cantin, at info@thermea.com.

Withdrawing Your Consent
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To withdraw your consent, if applicable, contact us at info@thermea.com. Please note that if you withdraw your consent we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision.

Updating This Privacy Policy
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We reserve the right to change, modify, add, or remove portions of this privacy policy at any time. You should check this page periodically for changes. Your continued use of this site following the posting of changes to this privacy policy will be considered your consent to those changes.

Contact
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Do you have questions or concerns about Thermëa spa village, our services and privacy? Contact our Privacy Officer by email or by mail at:

Alexandre Cantin

75 Bd de la Technologie

Gatineau, Quebec, J8Z 3G4

1-819-484-1112

1-866-484-1112

info@thermea.com

Last Updated: 29/09/2022

FAQ
Questions?
If you still have questions, please reach out.