Terms and Cancellation Policy
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Below you will find details on our policies. From payment to booking, gift certificates, cancellations, privacy and plenty more.

By purchasing a ticket for admission through our website or by telephone, you are agreeing to the following conditions.

Prices Displayed

Thermëa spa village invoices in Canadian currency. All prices listed, unless otherwise stated, are shown in Canadian dollars (CAD) before taxes. Rates are subject to change without notice.

We reserve the right at any time to modify or discontinue any service (or any portion or content of any service) without notice and at any time. We will not be liable to you or any third party for any change in price, suspension or discontinuance of service.

Payment & Pre-Authorization

The full payment with a valid credit card must be processed successfully in order to confirm your reservation. Thermëa spa village reserves the right to cancel any reservation made with an invalid credit card.

A pre-authorization of $150 per guest is held on the credit card used for the reservation on the day of the visit to allow guests to make purchases with their RFID wristband. This amount will be adjusted automatically after the visit to reflect purchases made. If the limit is reached during their visit, another pre-authorization will be processed automatically.

Cancellation Policy

Cancellations must be requested by email at info.whitby@thermea.com.

Reservations remain fully refundable to the original method of payment if the cancellation is requested at least 48h before the reservation time.

Cancellations requested between 24h and 48h prior to the visit date and time will be entitled to a full reservation credit in the form of a gift certificate that will be sent to the email address of the host used for booking. It may then be applied to a future reservation. It is also possible to postpone a reservation to another date up to 24h before the original arrival time.

Should you need to postpone or modify a reservation with less than 24h notice, it may be requested by phone (9 a.m. to 5 p.m.) or via online messaging (9 a.m. to 9 p.m.) before your arrival time and will incur a rebooking fee.

Liability Limitation

Thermëa spa village is not liable for any loss, damage, accident, illness, closure or limitation of services, or change of schedule caused by or resulting from acts beyond Thermëa spa village’s reasonable control including, without limitation, bad weather, labour strike, natural disaster, pandemic, or any other events beyond the reasonable control of Thermëa spa village, and expenses incurred as a result of any of such events will not be covered.

Confidentiality

Thermëa spa village is concerned about the privacy of its guests and undertakes to respect it. This policy has been formulated to inform all our guests of our firm commitment to this effect. No personal information is collected or disclosed unless the prior consent of the user has been obtained voluntarily by writing directly to an email address mentioned on our site, participating in a promotion, registering for a service, creating a profile, or in any other similar way.

Conformity

In order to safely provide guests with the requested services, Thermëa spa village reserves the right to ask its guests to provide personal information or supporting documents if necessary.

Electronic Tickets and Resale

Illegal resale of any ticket of admission is strictly prohibited and can result in the cancellation of the purchase without refund or compensation. Admission tickets are not transferable nor exchangeable for money and are only valid for the date and time selected during the booking process.

Promotional Use Prohibited Without Permission

Without prior written authorization from Thermëa spa village, admission tickets cannot be sold or used for advertising and/or promotional purposes (including contests and lotteries).

Photographs & Social Content

Photographs, films or social media of any kind content taken at Thermëa spa village cannot be used for any commercial purposes without prior official written consent from Thermëa spa village or Groupe Nordik. We reserve the right to seek compensation for any use which is contrary to our conditions.

Eligibility

You must be at least 19 years of age to access the site. You may be asked to present an identification card to enter the village.

The thermal experience is not recommended for people with heart problems, hypertension, breathing problems, angina, high-risk pregnancy or diabetes.

It is strictly forbidden to bring in outside food or alcohol. For our guests’ wellbeing, smoking and vaping are prohibited on site. This includes tobacco and the consumption of any derivative of cannabis

Thermëa spa village reserves the right to deny entry to the spa if a guest has violated the terms and conditions.

Refusal of Access & Expulsion

Thermëa spa village reserves the right to refuse access or expel a guest whom it considers is acting against its code of ethics, values, or behavioural etiquette. Exchanges on our site, as well as our social media platforms, must be carried out in a respectful, harmonious, and courteous manner. Guests can express disagreement with an idea while respecting employees and other guests. Insulting, threatening, or harassing another guest or employee is prohibited. In addition, defamatory, indecent, hateful, racist, xenophobic, homophobic, sexist, vulgar, or discourteous statements or any other violent act will not be tolerated.

Modification of Terms

We reserve the right to modify these terms of use and our cancellation policy at any time. The last revision of these conditions is displayed at the bottom of this page.

Updated 2022-08-01

By purchasing a gift certificate through our website or by telephone, you are agreeing to the following conditions.

Prices Displayed

Thermëa spa village invoices in Canadian currency. All prices listed, unless otherwise stated, are shown in Canadian dollars (CAD) before taxes. Gift certificates purchased are final sales and non-refundable. A gift certificate may not be purchased with a previously purchased gift certificate.

Rates are subject to change without notice. In the event of a price increase, the difference must be supplemented for the desired service.

Expiration of Gift Certificates

The monetary value of a gift certificate is always valid and does not expire. Its value can be applied to any type of reservation until the balance of the initial gift certificate has been fully used.

Using a Gift Certificate

A gift certificate purchase does not guarantee a reservation. It acts as a payment method towards a reservation. Reservations are required and the conditions of sale associated to these must be respected. For security reasons and to prevent fraud, gift certificates may only be used 48 hours after the date of purchase.

Shipping Gift Certificates

Gift certificates are shipped as soon as possible once the order has been processed. The processing and delivery times vary depending on the delivery address. Our parcels are shipped with Canada Post.

We reserve the right to modify the shipping costs for our gift certificates at any time and without notice. All shipping fees are in Canadian dollars. The sales tax is calculated based on the province of the spa. We cannot guarantee delivery to addresses outside of Canada.

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By email, free of charge and instantaneously.

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By standard mail for $5.75 in 5 to 7 business days.

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By express mail for $17.25 in 3 to 5 business days.

Gift Certificate Resale

Illegal resale of any gift certificate of admission is strictly prohibited and can result in the cancellation of the purchase without refund or compensation.

Promotional Use Prohibited Without Permission

Without prior written authorization from Thermëa spa village, gift certificates cannot be used for advertising and/or promotional purposes (including contests and lotteries). Promotional use without permission can result in the cancellation of the purchase without refund or compensation.

Privacy Policy

Thermëa spa village has a strict privacy policy, which can be accessed via the link in the "Questions?" box on this page or in the footer. No personal information will be disclosed to anyone except during the transactional process of obtaining authorization from the credit card issuer or as required by law.

Modification of Terms

We reserve the right to modify these terms of use at any time. The last revision of these conditions is displayed at the bottom of this page.

Updated 2022-08-01

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