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Reservations & General Information

Read Our Conditions of Sale

Read Our Conditions of Sale

Visiting the spa village during pregnancy can be a well-needed moment’s respite and can provide many benefits. Our many experiences may help relieve tension, soothe heavy legs, and improve sleep. Here are several options you may enjoy at the spa village during pregnancy:

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Do note that saunas, hot baths, and exfoliation are not recommended during pregnancy. Always consult your doctor for personalized medical advice.

Water is at the centre of our spa village. As such, its quality must not only be excellent but surpass all standards of excellence. To do so, we rely on three assets:

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Thermëa spa village receives numerous sponsorship requests. As such, we may only consider major sponsorships related to our marketing focus:

1. Related to wellness, sports, fashion, signage or gastronomy.

2. Ensures high visibility.

3. Reaches our target audience.

We only offer in-kind contributions. All monetary sponsorships will be declined. Requests may be sent at info.whitby@thermea.com

Visit Groupe Nordik's website.

Visit the audit's page.

Preparing for Your Visit

To leave your worries behind, all purchases made within the spa village will be done with an electronic wristband. Everything from meals to beverages and boutique purchases!

At check-in, you will be given an electronic wristband to open your locker and make purchases. A pre-authorization of $150 per guest is held on your credit card the day of your visit allow you to make purchases with the wristband. This amount will be adjusted automatically following your visit to reflect the purchases made. If the limit is reached during your visit, another pre-authorization will be processed automatically.

Visit Our RFID Wristband Page

Read Our Etiquette

Here is what you need:

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If you’d like to enhance your spa village visit further, we do recommend you add to your list a novel, lip balm, sunscreen for sunny days and warm hats for chilly ones.

You may leave all your other personal belongings behind. We’ll happily take care of towels, robes and everything else!

We can assure you that the water quality of our baths surpasses all standards of excellence with the help of trained and experience artisans, cutting-edge equipment and meticulously applied protocols. Now, let's face it, swimsuits are not all made the same.

We recommend wearing a swimsuit made from fabric that resists top swimsuits destroyers. Top swimsuit destroyers include chlorine, salt, sweat, sunscreen and UV rays. Your swimsuit will be exposed to most if not all of these elements during your visit.

Taking a shower with your swimsuit on before using the facilities will help it not absorb as much chlorine and salt as it would if it was dry.

Rinsing out your swimsuit under a running faucet right away after your visit will also prevent sweat, salt and chlorine from having more time to damage the fabric.

If you reserve the Rhassoul treatment, you may wish to wear a dark swimsuit as clay might stain lighter colours.

Learn More About Rhassoul

Read Our Etiquette

Gift Certificates

To learn more, consult our terms and cancellation policy.

Yes! Here are your options:

Gift certificates are shipped as soon as possible once the order has been processed. The processing and delivery times vary depending on the delivery address. Our parcels are shipped with Canada Post.

We reserve the right to modify the shipping costs for our gift certificates at any time and without notice. All shipping fees are in Canadian dollars. The sales tax is calculated based on the province of the spa. We cannot guarantee delivery to addresses outside of Canada.

Body Care & Massages

Book the right treatment for you | Take the time to consider what you want and need. Take a look at all our offers. Is there a specific issue you’d like to address, or do you simply want to relax? Choose a massage or body care treatment that seems right for you. Have no fear, on the day of your appointment, your aesthetician or massage therapist will help personalize your experience to perfection.

The day of your appointment | On the day of your village visit, please arrive 15 minutes prior to your massage or body care treatment reservation. This will allow time for you to fill out our health questionnaire.

What to wear | We recommend disrobing to enjoy a massage. However, we respect the choice of our guests who prefer to wear their undergarments throughout their treatment. To respect your privacy, you will always be covered by a sheet during your treatment, only the part of your body being massaged will be uncovered.

During your massage or body care treatment | To draw maximum benefit from your experience, we recommend you speak with your massage therapist or aesthetician not only before your treatment, but also throughout. Don’t hesitate to ask questions, identify your pain, express your needs or any discomfort. By communicating clearly, you ensure your experience will be as beneficial and restful as can be. Let go, and enjoy.

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