FAQ
Reservations & General Information
Yes! You may make a reservation online or by phone, for a maximum of four guests.
At the moment, you may make a reservation, online or by phone, for a maximum of four guests.
The spa village is reserved for those 19-years-old and over. You may be asked to present an identification card to enter the village.
A purchased gift certificate can be applied to any type of reservation for its original value. To do so, simply go to our online booking platform and select the date you wish to visit. Add in all your details and those of the guest(s) that will be accompanying you and will be covered by the gift certificate. You will have the opportunity to personalize the visit of both you and your guest(s) to include the services desired. After entering the billing address, select the gift certificate drop-down to enter the gift certificate barcode (starting with OW or OL) and the date of purchase. Press “validate” to see the amount of the gift certificate being deducted from the amount owed. Whether there is a balance or not, be sure to also enter the credit card details of the card that will be linked to the reservation for preauthorization purposes. Submit and voilà! You’ll soon receive your email confirmation containing your QR codes for admission. You are all set! We look forward to welcoming you.
The spa village offers a completely cashless experience! Gift certificates may only be purchased through our online platform with the appropriate card.
A valid credit card is required to make a reservation and then may be attached to your RFID bracelet to make purchases on-site.
No. You may stay with us for as long as you’d like, from your arrival to our closing time.
Silence is required in the Sauna Village, which includes all saunas and steam rooms, as well as the Källa floatation pool. Outside of these spaces, you may engage in quiet conversation. We ask that you speak no louder than the sound of our waterfall.
The thermal experience may present risks for those suffering from angina, heart or respiratory problems, diabetes, and hyper—or hypotension—especially when these conditions are viewed as serious and/or uncontrolled. In the case of body care treatments or massages, if you have been diagnosed with cancer, are in remission, or have undergone major surgery in the last three months, it is possible that a note from your health care provider will be required. Prior to receiving any massage or body treatment, we ask all guests to fill out and sign a health form as a means of certifying that you have declared any health conditions. Do consult your doctor for personalized medical advice.
No, you may not leave the spa village and return later in the day. Once you have re-entered the real world, you must wait until your next visit to join us once again.
You may change or cancel your reservations by emailing us. Our reservations remain completely refundable to the original method of payment if cancelled or modified at least 48 hours prior to the reservation time. You may also postpone your reservation up to 24 hours before your original arrival time. Cancellations made between 24 and 48 hours prior will be entitled to a full reservation credit in the form of a gift certificate that will be sent to the email address used at the time of booking. You may then apply it to a future reservation. Modifications made to reservations with less than a 24 hours’ notice will incur a rebooking fee.
Read Our Conditions of Sale
Yes. All guests of Thermëa spa village are required to sign a liability waiver releasing Thermëa spa village for any loss, damage, accident, illness and other items as specified therein upon arrival at Thermëa spa village. Any guest who declines to sign the liability waiver will be denied entry without compensation.
The spa village is available to you year-round, rain or shine. We have carefully designed our space so that you may enjoy your spa experience regardless of the weather. The weather forecasts do not affect your reservation, and we do not offer compensation for bad weather. However, if you wish to reschedule, you may do so, free of charge, by contacting us by phone or through our chat up to 24 hours prior to your arrival time. Now is a perfect time to inform you that rainy days are often quieter and very pleasant! The spa village offers comfortable rest areas and plenty of shelter from the rain, as well as saunas and hot baths to warm you up. In the case of thunderstorms, the baths will be closed temporarily.
Read Our Conditions of Sale
Please keep in mind that our baths, saunas, and relaxation areas are reserved for people aged 19 and over. However, we do have a private area to breastfeed or express milk on site.
When you arrive, please inform reception that you intend to breastfeed during the day, so that you can obtain the necessary information and be directed to the appropriate room. If you wish to use a breast pump, you can do so here. If you wish to breastfeed in person, the person who will be accompanying your baby to the spa must come to the lobby to meet you so that you can breastfeed in the provided room. This person can then wait in the lobby.
Visiting the spa village during pregnancy can be a well-needed moment’s respite and can provide many benefits. Our many experiences may help relieve tension, soothe heavy legs, and improve sleep. Here are several options you may enjoy at the spa village during pregnancy:
Do note that saunas, hot baths above 37 °C, and exfoliation are not recommended during pregnancy. Always consult your doctor for personalized medical advice.
Yes, we do offer gender-neutral changing facilities. We wish for everyone to be comfortable when enjoying the spa village.
No, nudity is not allowed in the spa village. Bathing suits are mandatory at all times.
Water is at the centre of our spa village. As such, its quality must not only be excellent but surpass all standards of excellence. To do so, we rely on three assets:
Thermëa spa village receives numerous sponsorship requests. As such, we may only consider major sponsorships related to our marketing focus:
1. Related to wellness, sports, fashion, signage or gastronomy.
2. Ensures high visibility.
3. Reaches our target audience.
We only offer in-kind contributions. All monetary sponsorships will be declined. Requests may be sent at info.whitby@thermea.com
Groupe Nordik is Thermëa spa village's creator. Based in the Ottawa-Gatineau region, Groupe Nordik specializes in developing spas which are in harmony with nature. To fulfill its primary mission of making a difference in people’s lives, Thermëa spa village seeks to propel the spa industry to new heights by offering new and innovative relaxation experiences across North America.
Visit Groupe Nordik's website.
You can find more information regarding the temporary closure of our pools and Källa which occurred in October 2022 by clicking the link below.
Visit the audit's page.
Preparing for Your Visit
To leave your worries behind, all purchases made within the spa village will be done with an electronic wristband. Everything from meals to beverages and boutique purchases!
At check-in, you will be given an electronic wristband to open your locker and make purchases. A pre-authorization of $150 per guest is held on your credit card the day of your visit allow you to make purchases with the wristband. This amount will be adjusted automatically following your visit to reflect the purchases made. If the limit is reached during your visit, another pre-authorization will be processed automatically.
Visit Our RFID Wristband Page
Read Our Etiquette
Here is what you need:
If you’d like to enhance your spa village visit further, we do recommend you add to your list a novel, lip balm, sunscreen for sunny days and warm hats for chilly ones.
You may leave all your other personal belongings behind. We’ll happily take care of towels, robes and everything else!
As part of the Thermal Experience, in your locker, we provide each guest with two towels and one robe. Following our spa etiquette, you must always sit or lay down on your towel in our saunas. We recommend bringing one towel into the village and leaving the other in your locker for your shower after your experience.
Our default robes fit a size S-XL. Should you prefer a larger robe, we also offer an option that fits XL to 2XL, simply ask our artisans and they will be delighted to help you.
We recommend leaving all valuable items in your assigned locker as we are not liable for any missing or damaged items.
We can assure you that the water quality of our baths surpasses all standards of excellence with the help of trained and experience artisans, cutting-edge equipment and meticulously applied protocols. Now, let's face it, swimsuits are not all made the same.
We recommend wearing a swimsuit made from fabric that resists top swimsuits destroyers. Top swimsuit destroyers include chlorine, salt, sweat, sunscreen and UV rays. Your swimsuit will be exposed to most if not all of these elements during your visit.
Taking a shower with your swimsuit on before using the facilities will help it not absorb as much chlorine and salt as it would if it was dry.
Rinsing out your swimsuit under a running faucet right away after your visit will also prevent sweat, salt and chlorine from having more time to damage the fabric.
If you reserve the Rhassoul treatment, you may wish to wear a dark swimsuit as clay might stain lighter colours.
Learn More About Rhassoul
Read Our Etiquette
Gift Certificates
Simply click here and insert the serial number found in the right bottom corner of your gift certificate. Then, insert the date of purchase found above the serial number. Click “check balance” and there it is!
To learn more, consult our terms and cancellation policy.
Yes! Here are your options:
Gift certificates are shipped as soon as possible once the order has been processed. The processing and delivery times vary depending on the delivery address. Our parcels are shipped with Canada Post.
We reserve the right to modify the shipping costs for our gift certificates at any time and without notice. All shipping fees are in Canadian dollars. The sales tax is calculated based on the province of the spa. We cannot guarantee delivery to addresses outside of Canada.
Body Care & Massages
Book the right treatment for you | Take the time to consider what you want and need. Take a look at all our offers. Is there a specific issue you’d like to address, or do you simply want to relax? Choose a massage or body care treatment that seems right for you. Have no fear, on the day of your appointment, your aesthetician or massage therapist will help personalize your experience to perfection.
The day of your appointment | On the day of your village visit, please arrive 15 minutes prior to your massage or body care treatment reservation. This will allow time for you to fill out our health questionnaire.
What to wear | We recommend disrobing to enjoy a massage. However, we respect the choice of our guests who prefer to wear their undergarments throughout their treatment. To respect your privacy, you will always be covered by a sheet during your treatment, only the part of your body being massaged will be uncovered.
During your massage or body care treatment | To draw maximum benefit from your experience, we recommend you speak with your massage therapist or aesthetician not only before your treatment, but also throughout. Don’t hesitate to ask questions, identify your pain, express your needs or any discomfort. By communicating clearly, you ensure your experience will be as beneficial and restful as can be. Let go, and enjoy.
The Mom-to-Be massage is perfect for those expecting! An unscented massage medium is used during this massage as essential oils are not recommended during pregnancy or whilst breastfeeding.
The vast majority of our body care treatments are safe during pregnancy, with the exception of a few. Whenever possible, our professionals are able to adapt them to ensure your well-being and that of your baby.
Accessibility
Yes. All guests may enjoy a full thermal cycle as well as our delicious culinary experience. Many areas of the site are available to those with reduced mobility.
We have dedicated parking spots and elevators on-site. The village has accessible bathrooms and our treatment tables offer height adjustment. Please note that we are not currently equipped with lifts for our baths. When making your reservation online, please notify us of any specific requirements you may need. You can also call our contact centre to discuss the accessibility accommodations you may need if your reservation is already created.
Reservations are mandatory and must be made online. You will find an accessibility option on the reservation platform so you can directly specify your needs. Should you experience any issues, feel free to contact us by phone or via our online messaging application.
We advise you to select the accessibility option when making your reservation online. One of our artisans will be in contact with you prior to your arrival to ensure we can respond to all needs. You can also contact our customer service department for more details about your visit. Make sure to advise us of any accommodations you may need. Take this opportunity to address any questions you may have and do not forget to bring a valid certification card with you if you rely on a service animal.
Depending on your needs, you may or may not need to be accompanied. If you use a wheelchair, you will need someone to assist you. If you are a person with a disability who needs the help of a support person to move around the facility, that person is welcome to accompany you, free of charge.
Yes, you can book a variety of body, face and foot care treatments as well as massages. An elevator will take you to the different massage and treatment rooms. Our foot care treatment room is not accessible for people with limited mobility, if you would like to take advantage of this treatment, we will gladly arrange it in one of our other treatment rooms.
Yes, you can access Le Resto by using the ramp near the Guest Experience Desk for an upscale dining experience or try one of our 16 local beers at the Biergarden simply by asking our artisan for access.
Yes, you can bring your service animal with you if you rely on it to move around the village. You can simply bring a valid certification card with you during your visit. Please note that support animals, however, do not qualify as service animals under the AODA and are not permitted in our village.
You can find Thermea’s AODA Multi-Year
Accessibility Plan here.
