Frequently Asked Questions

FAQ

What is the opening date of the spa?

We have entered the last mile of construction! As soon as a clear window is confirmed, we will share the good news. Our booking platform will be live at least five weeks prior to our grand opening in 2022. Subscribe to our newsletter to stay up to date with the latest.  

What is the address of the spa?

The spa will be located at 4015 Cochrane Street, Whitby, Ontario.

How do I get to the spa village? 

The spa village is a 45-minute drive from downtown Toronto. We are also located 10 minutes from the Whitby GO station.

What is included in the thermal experience?

The thermal experience includes saunas, steam baths, cold baths and multiple relaxation areas. A bathrobe, towel and locker rental are also included in the entry fee.  

What are the rates?

We will publish the rates for all our services on the website.  

Subscribe to our newsletter to be the very first to know about the experiences we offer.  

Will Thermëa offer memberships?

At this timeThermëa does not plan on offering memberships. Subscribe to our newsletter to be the first to know if memberships become available.

How do I make a reservation?

Reservations are mandatory and can be made online or by phone. We will not allow visits without an appointment. Subscribe to our newsletter or our social networks to be among the first to reserve. 

How will Signature Package holders pre-book their visit?

Those having purchased the Signature Package will have the privilege of accessing our reservation platform 24 hours before its launch.

Is there a minimum age to enter?

The site is reserved for people 16 years of age and older. You may be asked to show identification to access the site. 

Will the spa village be wheelchair accessible?

Yes. Everyone will be able to enjoy a full thermal cycle, have access to Källa and all our culinary experiences.

Will there be gift certificates?

Of course. Click here to discover our array of gift certificate options. 

Can gift certificates from our other locations be applied here?

Yes. Our gift certificates can be used in any of our locations, from Nordik Spa-Nature in Chelsea to Thermëa by Nordik Spa-Nature in Winnipeg and, of course, Thermëa spa village | Whitby. Pricing may differ per location and any balance shall be paid at the time of booking.

Promotional gift certificates may only be used at the location for which they were issued.

What are the conditions of sale for gift certificates?

When purchasing a package, it is recognized that the gift certificate is of a specific value and may be applied to any type of reservation in any of our locations. It is also recognized that this purchase will remain non-refundable, albeit it is transferable. The original value will remain valid until it has been completely used. Our gift certificates have no expiration date.

Promotional gift certificates hold no value and expire one year after issue unless stated otherwise. They may only be used for the service indicated on them and must be redeemed by making a reservation via telephone.

Where can I apply?

Will massages be performed by Registered Massage Therapists (RMTs)? 

Absolutely. All our massage therapists are accredited and, as such, can issue receipts for insurance purposes.

Do you offer treatments? 

At Thermëa spa village, we make it a priority to offer unique and personalized treatments to all. There’s no doubt you’ll find just what you’re looking for. 

Can we eat and drink on-site?

Numerous eateries will offer you a variety of dishes and beverages in the spa village.

Who is behind this project?

Groupe Nordik is a company from the Ottawa-Gatineau region specializing in developing spas in harmony with nature. To fulfill its primary mission of making a difference in people’s lives, Thermëa spa village seeks to propel the spa industry to new heights by offering new and innovative relaxation experiences across North America.